Diagnostics, Life Science Research, Medical Devices
Germany
Posted 7 months ago
About the Role:
Join an innovative team to deliver high-quality technical service, IT support, and customer implementations across a defined territory. This role requires hands-on expertise in equipment installations, maintenance, and post-sales troubleshooting, ensuring top-notch service for our cutting-edge products.
Key Responsibilities:
- Technical Service:
- Install, maintain, and repair equipment following established quality standards and procedures.
- Provide first-line technical troubleshooting and resolve operational issues.
- Manage service contracts, ensuring timely renewals and accurate invoicing.
- Communicate findings and collaborate with cross-functional teams.
- Customer Implementation:
- Lead on-site system implementations and deliver tailored training programs.
- Develop and update operator manuals, ensuring seamless customer support.
- General Duties:
- Independently plan and coordinate on-site and remote activities.
- Maintain thorough documentation and activity reports.
- Support pre-sales technical discussions and contribute to service business growth.
Qualifications:
- Education & Experience:
- University degree in a technical field (e.g., electronics) or equivalent experience (minimum 5 years).
- Proven background in IT Infrastructure, Networking, and systems integration.
- Minimum of 2 years as a Service Engineer, preferably in the healthcare sector.
- Fluent German and business proficient English.
