Location: Flemish Brabant
A respected global player in diagnostic and medical technology is seeking a Biomedical Engineer for a Technical Support role within their Benelux organisation. This opportunity is ideal for a recent Biomedical or Electromechanical Engineering graduate or a junior technical profile who wants to launch their career in the healthcare and diagnostics sector.
About the Company
You will be joining a highly trusted international group known for high quality diagnostic systems used in hospitals and laboratories worldwide. The Benelux team combines the stability of a global organisation with a close and supportive local structure. Employees benefit from hands on training, strong coaching, and a culture that genuinely puts both customers and colleagues first. You can expect real investment in your development and a clear pathway toward more senior technical roles over time.
About the Role
You will be the first point of contact for customers who call with technical questions on diagnostic instruments. You will guide troubleshooting remotely whenever possible and support the service department by coordinating engineers when on-site service is required. During your onboarding, you will shadow field engineers and receive structured product training to build your expertise.
This is a high impact role for someone who enjoys solving problems, communicating clearly and working closely with customers and colleagues. It offers an excellent entry point into the medical and diagnostics industry.
Key Responsibilities
- Handle incoming customer calls and assess technical issues on diagnostic instruments
- Guide remote troubleshooting and resolve cases wherever possible
- Escalate cases that require on site intervention and help coordinate field engineers
- Shadow field engineers during onboarding to gain practical product experience
- Support the service department with stock preparation and coordination tasks
- Keep accurate case documentation and ensure thorough follow up with customers
Key Requirements
- Degree in Biomedical Engineering, Electromechanics or a related technical field
- Around zero to three years of technical experience in service, support or instrumentation
- Strong communication skills in Dutch and French, with English as a plus
- A structured, tech minded and customer focused approach
- Driving licence preferred but not essential
Why This Role Is Attractive
- Entry into a science driven company with a strong reputation in healthcare
- Structured, high quality training with a clear and realistic growth pathway
- Supportive team culture with close collaboration between technical experts
- Competitive package including 26 holidays, pension plan and insurance
- A role where your work directly supports hospitals, labs and patient care
If you are looking for a meaningful technical career in the medical sector and want to grow within a leading diagnostics organisation, we would be happy to hear from you. Apply today or contact us for a confidential discussion.
